Your client service representatives are fewer than helpful. Following seeking to show up at a scheduled for months training seminar our flight was canceled producing us struggling to go to. The one thing made available from American Airlines were being apologies and also a refund of your flight.
we normally fly united. often. recently, however, we experienced the opportunity to buy a much reduce fare online by american airlines. now i see why it absolutely was lower — shopper service was atrocious, the website didn’t function properly, and i misplaced out on a good deal.
Our flight from Greenville, SC to Dallas arrived in time but we ended up needed to keep on being during the aircraft on tarmac for almost 90 minutes causing quite a few to pass up connecting flights. AA screwed up once again–nobody proud of currently being addressed like cattle; you have not appreciated your buyers.
I have usually been a loyal purchaser to AA and do not believe any of one's prospects needs to be handled in this way!
– Flip your strategy and to not take care of The client like Dust. Understand that they're your ‘bread and butter’ and with out them you wouldn’t be in Procedure in any respect.
I just boarded flight 2578 from lax to SJC and sat down then was lectured to about where I set my bag inside the overhead. It had been an uncomfortable moment for me and I frankly did by no means value this flight attendant’s very loud and arrogant Mind-set.
Be sure to tell me how This may be settled. I do enter the right precheck selection within the reservation sort and The client service agent has also Look at it. This doesn't use superior relations having a shopper who flies 8 to 10 periods a yr.
my flight 5151 from savannah to charlotte 405pm was delayed for 4 1/2 hours using a flat tire no tire in the savannah airport to fix it so we needed to look forward to another battle from charlotte to bring the tire to us after which you can we had to wait yet again for another flight to deliver the Software to repair the tire . we ended up explained to to produce our on reservation For brand spanking new tickets and nevertheless once we referred to as in there was no details of a delay my disappointment degree is confused, laura a AA personnel made an effort to help and received quite annoyance due to the fact she experienced a tough time placing me and my family alongside one another I used to be instructed to have a seat and he or she would try out afterwards immediately after helping other consumer at that time I felt like I did not make a difference soon after sensation that I was not crucial I ask for 2 food ticket so we could consume since if flight wasn't delayed I might have be dwelling for supper at 7pm in Cleveland ohio I have not taken this airline in advance of you should enable it to be suitable and substitute two round vacation ticket
PS I'd her about the return flight and it had been evenm much better she life within the Phillie area and I lived in the identical spot for couple yrs so we experienced a dialogue about that .
I have been an AA customer for over 25 years. Your service is now disappointing to convey the minimum. It truly is in all areas of service from check in to , tavel to baggage managing.
Every now and then you discover somebody who truly do the job They may be paid out to complete. I don't just located a person , I found many at American Airlines .Even though touring 01/25/16 from St. Louis Mo. to Ft Lauderdale I left my black canvas Ralph Lauren polo carry on at the gate, I was not authorized from the airplane to retrieve it since Bonuses the doorway was closed as well as jetway eliminated.
I am sorry to mention that our knowledge for the AA counter in Newark was a lot less than stellar – Of the two purchaser service reps with the counter aiding passengers checking in, 1 dedicated her time for you to ONLY First-class passengers, and the other woman seemed to do as very little as you can – as well occupied stressing about what Every person else was executing – all other than what she may be executing! As the line grew extended, the fewer intrigued she turned, and her Mindset was horrific – It took us considerably less time to get to your Airport than it did standing in line to examine in! (more than one hour with only 4 people in front of us). By the point we stepped up on the counter – a completely new consultant acquired on board – we needed to “tranquil ourselves down†– you can picture how one other forty or so people today began to experience driving us! As you frequently strive to tell us, you “care†in regards to the passenger, and this individual could use a certain amount of Mindset adjustment – or come across her another posture!
Me and my wife had to deal with a maintenance problem for the airport, flying from JFK to MIA (AA2299),due to which we needed to alter the flight .Following detailing the issue for the red jacket AA employee, the flight was transformed, and we have been guaranteed to be seated inside the top notch as we were being supposed to on the initial flight (my spouse is heavily pregnant).
I have designed three tries to Get hold of purchaser service via e-mails with regards to a recent Worldwide flight through which I'd problems with don't just the preferred seats that i did not receive, nevertheless the Terrible buyer service where my sister And that i been given. She was discriminated versus for getting to huge to get served foodstuff since the tray couldn’t arrive down Therefore the flight attendant stated he couldn’t feed her. Whilst there have been open up seats, and we could have been far better accommodated, as an alternative we had been set near the windows and trapped there with infants.